FAQ

Frequently asked questions

What is the process if I decide to return an item?


We gladly accept returns and exchanges, contact us within: 14 days of delivery-Ship items back within: 30 days of delivery, once your return is authorized, you'll receive a free prepaid shipping label via email.

Please allow 1-4 business days to process your item upon arrival at our facility. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.




How can I clean my gold/silver plated/filigree jewelry?


Care and Maintenance:

Store your filigree jewelry individually in tissue paper, velvet or suede. Thus, there is no risk of damaging it.
To preserve the coating of your jewelry, you should just wipe it with a dry cloth; do not rub.
**Do not spray on perfume or other sprays while wearing your gold-plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume so that chemicals on the spray or perfume does not interact with your jewelry’s metal. Wait until your lotion or cream is dry or has been absorbed by your skin before you wear your gold-plated ring, bracelet or necklace.




What items are non-returnable?


Sale and final sale items do not qualify for returns.




How do I contact customer care?


Please contact our customer care Monday – Friday: 8am to 5pm EST.
Call: 9292687266
Email: carolina@mondivine.com




Are MD items nickel free?


The 24K gold or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.




Do you accept international orders?


International orders are shipped at a flat rate of $16.00. Delivery times are estimated to be 14-21 business days, but delivery time may vary substantially depending on time spent in customs. International orders are shipped USPS and tracking is currently unavailable for orders placed outside the United States. For questions please contact Customer Care at carolina@mondivine.com

The recipient of the shipment is responsible for any taxes, customs, duties and fees that may be applied by the destination country. We are not responsible for any problems encountered with delivery due to customs’ procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. Cross-border shipments may be subject to opening and inspection by customs and/or postal authorities.





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